Refund Policy
This Refund Policy explains how cancellations and refunds work for bookings made on our website.
1. Supplier rules come first
Flights, hotels, tours, Umrah packages and visas are provided by airlines, hotels and other suppliers. Each booking follows the fare or rate rules of its supplier, which are shown before you book and on your invoice. Some fares and rates are non-refundable.
2. Flights
Refunds depend on the fare rules of the airline. Non-refundable tickets may only be eligible for a refund of airport taxes. Airline penalties and our service fee may be deducted from the refund.
3. Hotels
Hotel bookings can be cancelled free of charge until the date shown in the booking. After that date, or for non-refundable rates, the hotel cancellation charge applies.
4. Tours and Umrah packages
Cancellation charges depend on how close to the departure date you cancel and on the services already arranged (flights, hotels, visas and transport). Visa fees are not refundable once the application has been submitted.
5. Visa services
Visa processing fees are not refundable after the application has been submitted, whatever the decision of the embassy.
6. How to request a refund
Please contact us through our Support page with your booking reference. We will confirm the refundable amount before processing your request.
7. Refund timing
Approved refunds are returned to the original payment method. Depending on the supplier and your bank, it can take 7 to 30 working days for the amount to reach your account. Agent wallet payments are refunded to the agent wallet.
8. Changes to this policy
We may update this Refund Policy from time to time. The latest version is always available on this page.